Refund policy
Returns and Replacements:
Purchases made from the online store of www.houseofneria.com cannot be returned after purchase. We try our best to prevent breakage or damage during transit, and offer replacement of products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over e-mail or phone. Please contact us at houseofneria@gmail.com.
Replacement orders will be processed only if the query is raised within 30 days of placing the orders. Any queries or concerns beyond 30 days from order confirmation date will not be entertained.
Cancellation Policy:
Any cancellations can be processed only within two hours of placing the orders, by writing to us at houseofneria@gmail.com as we try our best for immediate dispatch. We will not be able to entertain cancellation requests after the parcel is dispatched. Refund for cancelled orders will be processed to the original mode of payment within 5-10 working days.
If you have questions concerning your refund, please contact us on +918951620047 or write an email to houseofneria@gmail.com
Purchases made from the online store of www.houseofneria.com cannot be returned after purchase. We try our best to prevent breakage or damage during transit, and offer replacement of products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over e-mail or phone. Please contact us at houseofneria@gmail.com.
Replacement orders will be processed only if the query is raised within 30 days of placing the orders. Any queries or concerns beyond 30 days from order confirmation date will not be entertained.
Cancellation Policy:
Any cancellations can be processed only within two hours of placing the orders, by writing to us at houseofneria@gmail.com as we try our best for immediate dispatch. We will not be able to entertain cancellation requests after the parcel is dispatched. Refund for cancelled orders will be processed to the original mode of payment within 5-10 working days.
If you have questions concerning your refund, please contact us on +918951620047 or write an email to houseofneria@gmail.com
Once an order is confirmed through payment, HON will not accept return or refund requests . However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties.
In case of Damaged product
- HON needs to be notified of damaged product within 5 days from delivery date via email to houseofneria@gmail.com
- In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent.
- In case of multiple item shipments, only the affected product can be returned and replaced.
- We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.
- Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.
In case of Missing product
- HON needs to be notified of missing product within 5 days from delivery date via email to houseofneria@gmail.com
- In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box with all items received to be sent.
- We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product
- Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.
In case of spoiled product
- HON needs to be notified of spoilage of product within 10 days from delivery date via email to houseofneria@gmail.com
- In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared
- We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained
- We will work with you on providing an amicable solution.
- Product will be replaced after due investigation and diligence and we assure a fair outcome at all times.
- Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.